What Information We Collect

To provide you with the best possible service, we collect several types of information:

Personal Information
This is information that can directly identify you or be used in conjunction with other data to identify you. It includes:

Name: Your full name as it appears on your travel documents.

Contact Information: This includes your email address, phone number, and physical address.

Identification Details: Such as your passport number, visa details, and other travel-related documentation.

Payment Information: Includes your credit card details, billing address, and other payment-related information.

Travel Preferences: Information regarding your special meal requests, seating preferences, and any other personal preferences related to your travel experience.

Non-Personal Information
This refers to information that does not, on its own, identify a specific individual. It includes:

Device Information: Data about the device you use to access our services, such as your browser type, device type, IP address, and operating system.

Usage Data: Information about how you interact with our website, including the pages you visit, links you click, and the duration of your visit.

Cookies and Tracking Technologies: Small data files stored on your device that help us recognize you when you return to our website and provide a more personalized experience.

Information from Third Parties
We may also collect information about you from third-party sources, such as:

Travel Partners: Information shared by airlines, hotels, and other travel service providers to facilitate your bookings.

Social Media Platforms: If you engage with us on social media, we may collect information from your social media profile, as permitted by the platform’s privacy policies.

Data Brokers: In some cases, we may purchase data from third-party data brokers to enhance our marketing efforts and provide you with relevant offers.

3. How We Use Your Information
The information we collect is used for a variety of purposes, including:

Providing Our Services We use your personal information to:

Book and Manage Reservations: This includes processing your group flight bookings, issuing tickets, and managing any changes or cancellations.

Customer Support: We use your contact information to provide support and address any inquiries or issues you may have.

Communicating with You We may use your information to:

Send Transactional Communications: This includes emails or SMS messages related to your bookings, such as confirmation emails, payment receipts, and flight reminders.

Marketing Communications: With your consent, we may send you promotional materials, newsletters, and special offers related to group travel and other services we provide. You can opt-out of these communications at any time.

Personalizing and Improving Our Services We use your data to:

Customize Your Experience: Tailor the content and offers you see on our website to match your preferences and interests.

Improve Our Website: Analyze usage data to understand how users interact with our website, allowing us to improve functionality and user experience.

Legal Compliance and Protection We may process your information to:

Comply with Legal Obligations: This includes tax reporting, regulatory requirements, and responding to lawful requests from authorities.

Protect Our Rights: In cases of dispute or legal proceedings, we may use your data to defend our legal rights and interests.

How We Share Your Information

We take your privacy seriously and only share your information under specific circumstances:
With Travel Service Providers
To facilitate your group travel booking, we may share your personal information with airlines, hotels, car rental companies, and other travel service providers. These third parties are required to use your information only for the purposes of providing the services you have requested.
With Service Providers and Contractors
We may employ third-party companies and individuals to perform certain functions on our behalf, such as:

Payment Processing: Companies that handle payment transactions securely.

Data Analysis: Firms that help us analyze usage data to improve our services.

Marketing Assistance: Agencies that assist with our marketing campaigns.

These service providers are contractually obligated to maintain the confidentiality and security of your information and may only use it for the specific tasks they are performing for us.
With Business Partners
We may partner with other companies to offer additional products or services that complement our offerings. If you choose to engage with these partners, we may share your information with them in accordance with this Privacy Policy.

For Legal Reasons
We may disclose your personal information if required to do so by law or in response to a legal request, such as a subpoena, court order, or government investigation. Additionally, we may share your data to protect our rights, property, and safety, or the rights, property, and safety of others.

In Connection with Business Transfers
If Groups AirFare or FareHawker Online Services LLP undergoes a business transaction, such as a merger, acquisition, or sale of media, your personal information may be transferred as part of that transaction. In such cases, we will notify you of any significant changes to how your information is handled.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and deliver targeted advertisements.
What Are Cookies?
Cookies are small text files that are stored on your device when you visit a website. They allow the website to remember your preferences and actions over a period of time, so you don’t have to re-enter information each time you visit.
Types of Cookies We Use

Essential Cookies: These are necessary for the basic functioning of our website, such as navigating between pages and accessing secure areas.

Performance Cookies: These cookies collect information about how visitors use our website, such as which pages are most popular. This data helps us improve the site’s performance.

Functional Cookies: These cookies allow our website to remember choices you make, such as language preferences, to provide a more personalized experience.

Targeting Cookies: These cookies are used to deliver advertisements that are more relevant to you and your interests. They may also limit the number of times you see an ad and help measure the effectiveness of advertising campaigns.

Managing Cookies
Most web browsers are set to accept cookies by default, but you can change your browser settings to reject cookies or alert you when a cookie is being sent. However, please note that if you disable cookies, some features of our website may not function properly.

How We Protect Your Information

We implement a variety of security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
Encryption
Sensitive information, such as payment details, is encrypted during transmission using Secure Socket Layer (SSL) technology to protect it from being intercepted by unauthorized parties.
Access Controls
Access to your personal information is restricted to authorized personnel who need it to perform their job duties. We enforce strict access controls and regularly review our security practices to ensure your data is protected.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. When your information is no longer needed, we will securely delete or anonymize it.

Your Rights and Choices

As a user of Groups AirFare, you hold important rights regarding your personal information. Transparency is key; you have the right to know what data is collected and how it’s utilized.
You can request access to your information at any time. This means viewing the details stored about you and understanding its purpose.
If you find inaccuracies in your data, you're entitled to ask for corrections. It’s vital that the information we hold remains accurate and up-to-date.
Moreover, users can opt out of certain communications or withdraw consent for specific uses of their data. Your preferences matter.
If you're concerned about privacy practices, feel free to reach out with questions or requests for clarification. Empowering yourself with knowledge strengthens your control over personal data.
We respect your rights concerning your personal information and provide you with several options to manage your data:
Access and Correction
You have the right to access the personal information we hold about you and request corrections if it is inaccurate or incomplete. To exercise this right, please contact us using the information provided in the "Contact Us" section below.
Opt-Out of Marketing Communications
You can opt-out of receiving marketing communications from us at any time by clicking the "unsubscribe" link in our emails or by contacting us directly. Please note that even if you opt-out of marketing communications, we may still send you transactional emails related to your bookings or other essential information.
Data Portability
You have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format, and to transmit that information to another data controller, where technically feasible.
Right to Erasure
In certain circumstances, you may request that we delete your personal information. We will comply with your request where it is not necessary for us to retain your data for legitimate business or legal purposes.
Complaints
If you believe that your privacy rights have been violated, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.

International Data Transfers

As Groups AirFare operates globally, your personal information may be transferred to and processed in countries outside of your home country. These countries may have different data protection laws than your country of residence. However, we take appropriate steps to ensure that your data is treated securely and in accordance with this Privacy Policy when it is transferred internationally.

Children’s Privacy

Our services are not intended for use by children under the age of 16, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child under the age of 16, we will take steps to delete such information as soon as possible.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other factors. We will notify you of any significant changes by posting the updated policy on our website and indicating the date of the latest revision. Your continued use of our services after the effective date of the revised policy constitutes your acceptance of the changes.

Tips for Protecting Your Privacy When Making Group Bookings

While airlines are responsible for implementing strong privacy and security measures, you also play a vital role in safeguarding your personal information. By taking proactive steps and exercising caution, you can help protect your privacy during the group booking process.

Here are some tips to consider:

1. Review Privacy Policies:
Before making a group booking, take the time to carefully read the airline’s privacy policy. Understand how your personal information will be collected, used, and shared, and ensure that you are comfortable with their practices.
2. Provide Only Necessary Information: When making a group booking, share only the personal information that is absolutely necessary. Avoid providing sensitive data, such as Social Security numbers or financial account details, unless explicitly required.
3. Use Strong and Unique Passwords: Create strong, unique passwords for your airline accounts, and avoid reusing passwords across different platforms or services. Consider using a password manager to securely store and manage your passwords.
4. Be Cautious with Public Wi-Fi: Avoid accessing sensitive information or making online transactions while connected to public Wi-Fi networks, as these networks can be vulnerable to security threats.
5. Monitor Account Activity:
Regularly check your airline account activity and statements for any suspicious or unauthorized transactions or access attempts.
6. Exercise Caution with Unsolicited Communications: Be wary of unsolicited emails, phone calls, or messages claiming to be from an airline and requesting personal information. Always verify the legitimacy of such communications before providing any sensitive data.
7. Keep Software and Devices Updated: Ensure that your devices and software are regularly updated with the latest security patches to protect against known vulnerabilities. By taking these proactive measures, you can reduce the risk of privacy breaches and enhance the security of your personal information when making group bookings.

Handling Data Breaches and Incidents in Airline Group Bookings

Despite airlines’ best efforts to implement strong privacy and security measures, data breaches and security incidents can still occur. It’s essential for airlines to have well-defined incident response and breach notification procedures in place to minimize the impact and protect the rights of affected individuals.
Airlines should have dedicated teams and processes to detect, investigate, and respond to potential data breaches or security incidents. These teams should be trained to quickly assess the nature and scope of an incident, implement containment and remediation measures, and notify relevant authorities and affected individuals in a timely manner.
In the event of a data breach involving personal information, airlines must comply with applicable data breach notification laws and regulations. These laws often require companies to notify affected individuals within a specified timeframe and provide details about the breach, the types of information compromised, and the steps being taken to address the situation.
Clear communication protocols are also crucial for keeping affected customers informed throughout the incident response process. This may include providing regular updates, offering credit monitoring or identity theft protection services, and guiding customers on steps they can take to protect themselves.
Additionally, airlines should conduct thorough investigations into the root causes of data breaches or security incidents and implement corrective actions to prevent similar issues in the future. This may involve enhancing security measures, updating policies and procedures, or providing additional training to employees.
By having robust incident response and breach notification procedures, airlines can demonstrate their commitment to protecting customer privacy and upholding their ethical and legal obligations in the event of a data breach or security incident.

Building Trust and Confidence through Robust Privacy and Security Measures

In today’s dynamic and interconnected world of air travel, privacy and security are paramount concerns for both airlines and customers. As group bookings become increasingly popular, airlines must prioritize strong privacy and security measures to safeguard sensitive personal information and build trust with their customers.
By implementing comprehensive privacy policies, adhering to legal and regulatory requirements, and leveraging advanced security technologies, airlines can create a secure and transparent environment for group bookings. This not only protects customers’ personal information but also fosters a sense of confidence and loyalty among travelers.
Customers, too, play a crucial role in protecting their privacy by exercising caution, following best practices, and staying vigilant against potential threats. By working together with airlines, customers can contribute to a secure and trustworthy travel experience.
Ultimately, the success of an airline’s privacy and security measures lies in balancing the protection of customer information with providing a seamless and convenient travel experience. By prioritizing privacy and security, airlines can not only meet legal obligations but also stand out in a competitive market, attracting customers who value their personal information and trust in the airline’s commitment to safeguarding it. At Groups AirFare, we recognize the importance of protecting your privacy and personal information. Our comprehensive group booking privacy policy outlines our commitment to robust security measures, transparency, and compliance with relevant regulations. To learn more about our privacy practices and how we safeguard your data, please review our policy. Book your next group travel experience with confidence, knowing that your information is in safe hands.
Your privacy is our priority—travel with confidence knowing your personal information is secure with Groups AirFare.