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Juneyao Airlines Airline Terms and Conditions

What Every Traveler Should Know

Important Note:The information provided is intended for general guidance and informational purposes only. It is not a substitute for professional advice or specific airline policies. FareHawker does not take responsibility for any discrepancies between the information provided here and the specific terms and conditions of individual airlines. Always refer to your airline’s official website or contact their customer service for the most accurate and up-to-date information.

Airline terms and conditions are complex legal agreements that passengers accept when purchasing a ticket. They cover everything from ticketing policies and baggage allowances to cancellations, refunds, and passenger rights. Understanding these regulations is crucial to avoid unexpected costs and ensure compliance with both airline-specific rules and international aviation standards. This guide offers a clear and concise overview of key airline terms and conditions, providing essential knowledge for both frequent flyers and occasional travelers.

1. Ticketing Policies: Know Your Rights and Restrictions

Ticket Validity

• Most airline tickets are valid for one year from the date of purchase, but promotional fares may have a shorter validity.

• Be aware of the validity period when booking to avoid losing your ticket value.

Name Changes

• Airlines generally do not allow name changes on tickets. Your ticket must match your government-issued ID exactly.

• Minor corrections, such as spelling errors, may be corrected for a fee depending on the airline.

Non-Transferability

• Airline tickets are non-transferable. This means you cannot give your ticket to someone else to use.

• If you cannot travel, you’ll need to explore refund or rebooking options as outlined by the airline.

Flight Changes and Rebooking

• If you need to change your flight dates or times, most airlines allow modifications for a fee, subject to fare differences.

• Some ticket types, especially non-refundable ones, may not be eligible for changes, so always check the fare rules.

No-Show Policy

• Failing to show up for your flight without prior notice may result in forfeiture of your ticket.

• Some airlines allow rebooking in such cases, but usually with a penalty fee.

Advance Payment Requirement

• For bookings made more than 30 days in advance, many airlines require full payment at least 30 days before the departure date.

• Failure to make the payment within this timeframe may result in the cancellation of your booking and loss of any deposit paid.

• Always check the payment deadlines when booking early to secure your reservation.

2. Baggage Allowances: Avoid Extra Fees with Proper Planning Checked Baggage

• The baggage allowance varies by airline, route, and class of service.

• Exceeding the weight, number, or size limits will result in excess baggage fees.

• Special items like sports equipment may incur additional charges.

Carry-On Baggage

• Most airlines allow one carry-on bag and one personal item, such as a purse or laptop bag.

• Be sure to adhere to size and weight restrictions to avoid being forced to check your bag at the gate.

Restricted and Prohibited Items

• Items like flammable materials, explosives, and certain electronic devices are not allowed in checked or carry-on baggage.

• Check your airline’s specific list of restricted items to ensure compliance.

3. Cancellation and Refund Policies: Protect Your Investment Refundable Tickets

• If you purchase a refundable ticket, you can cancel your flight for a full or partial refund, depending on the fare rules.

• Some airlines may charge a cancellation fee even for refundable tickets.

Non-Refundable Tickets

• Non-refundable tickets are cheaper but offer limited flexibility. You won’t get your money back if you cancel.

• In some cases, you can use the ticket value towards a future flight, subject to change fees.

No-Show Refunds

• No refunds are generally provided for no-shows, but some airlines may offer rebooking options for a fee.

4. Passenger Rights: Know What You’re Entitled To Denied Boarding Compensation

• If you’re denied boarding due to overbooking, airlines are required to compensate you according to local regulations (e.g., EU 261, US DOT rules).

Flight Delays and Cancellations

• In case of long delays or cancellations, you may be entitled to assistance, including meals and accommodation.

• Compensation varies based on the delay duration and the flight distance.

Special Assistance

• Passengers with reduced mobility or special needs are entitled to assistance during boarding, deplaning, and transit.

5. Check-in and Boarding: Avoid Missing Your Flight Check-in Deadlines

• Check-in times vary, but generally, you need to check in at least 30-60 minutes before domestic flights and 60-120 minutes before international flights.

Boarding Requirements

• Boarding gates typically close 10-30 minutes before departure. Ensure you arrive at the gate on time to avoid being left behind.

ate Arrival

• If you arrive late, you may be denied boarding, and your ticket could be forfeited. Contact your airline immediately if you’re delayed.

6. In-Flight Policies: Stay Informed for a Smooth Flight Seat Allocation

• Many airlines charge extra for seat selection. Otherwise, seats are assigned automatically during check-in.

Use of Electronic Devices

• Electronic devices must be set to airplane mode during the flight and are prohibited during takeoff and landing.

Alcohol Consumption

• Consuming your own alcohol onboard is not allowed. Only alcohol served by the airline crew can be consumed.

7. Liability and Disclaimers: Understand Your Airline’s Responsibilities Liability for Delays and Cancellations

• Airlines are not liable for delays or cancellations caused by extraordinary circumstances, such as weather, strikes, or security risks.

Liability for Personal Injury or Death

• Airlines are liable for damages in the event of death or injury under applicable international agreements, like the Montreal Convention.

Force Majeure

• Airlines are not responsible for disruptions caused by events beyond their control, such as natural disasters or government actions.

8. Other Important Provisions

Travel Documents

• You are responsible for obtaining and carrying valid travel documents (passport, visa) required for your journey.

Codeshare Agreements

• Flights operated by codeshare partners may have different terms and conditions. Always check with the operating carrier.

Governing Law

• The terms and conditions of your ticket are governed by the laws of the country where the ticket was purchased or the airline is based.

Conclusion

Understanding airline terms and conditions is crucial for a hassle-free travel experience. Familiarize yourself with your airline’s policies on ticketing, baggage, cancellations, and passenger rights to avoid unexpected surprises. For detailed information, always refer to your airline’s specific terms and conditions before booking your next flight. Happy Travelers!

Frequently Asked Questions (FAQs)

1. What is the baggage allowance for my flight?

Baggage allowances vary by airline, class of service, and route. Typically, Economy Class allows 1-2 checked bags (20-30 kg) and 1 carry-on bag (7-10 kg). Always check your airline's specific policy for accurate information.

2. Can I change my flight after booking?

Most airlines allow changes to flight dates or times for a fee, subject to fare differences. Some ticket types, such as non-refundable or Basic Economy fares, may not allow changes. Check your fare rules or contact the airline for options.

3.What are the fees for excess baggage?

Excess baggage fees depend on the weight and size of the extra luggage and the airline’s policy. Fees are typically charged per kilogram or per piece and can vary significantly between domestic and international flights.

4. How can I request a refund for my ticket?

Refund requests can be made online through the airline’s website or by contacting customer service. Refund eligibility depends on the fare type and airline policy. Refundable tickets allow easier cancellations, while non-refundable tickets may not qualify for refunds.

5. What documents do I need for international travel?

For international flights, you need a valid passport and any necessary visas. Some destinations may also require additional documents, such as vaccination certificates or travel authorizations. Always check the entry requirements of your destination before traveling.

6. How early should I arrive at the airport for my flight?

For domestic flights, it’s recommended to arrive at least 2 hours before departure. For international flights, arrive at least 3 hours prior. Check-in and security lines can vary, so plan accordingly.

7. What are the rules for carrying liquids in my hand luggage?

Liquids in carry-on luggage must be in containers of 100 ml or less and all containers must fit into a single 1-liter, resealable plastic bag. Exceptions may apply for medications and baby food.

8. What are my options if my flight is delayed or canceled?

If your flight is delayed or canceled, you may be entitled to rebooking, a refund, or compensation, depending on the airline’s policy and local regulations. Check with the airline’s customer service for specific options available to you.

9. Can I bring my pet on the flight?

Most airlines allow small pets in the cabin or as checked baggage, subject to weight and size restrictions. Additional fees apply, and you may need to provide a suitable pet carrier and health certificates. Confirm with the airline before booking.

10. What are my rights if I’m denied boarding due to overbooking?

If you’re involuntarily denied boarding due to overbooking, airlines must compensate you according to local regulations (e.g., EU 261, US DOT rules). Compensation varies based on the delay and the distance of the flight.

11. Can I select my seat in advance?

Many airlines allow you to select your seat during the booking process or at check-in. Some airlines charge a fee for advance seat selection, especially for preferred seats like those with extra legroom or those in the front of the cabin. Free seat selection is often available at check-in, but options may be limited.

12. What should I do if my baggage is lost or delayed?

If your baggage is lost or delayed, immediately report it to the airline's baggage service desk at the airport. You will need to fill out a Property Irregularity Report (PIR). The airline will track your baggage and may provide compensation for essentials like clothing and toiletries until your baggage is delivered. For lost baggage, compensation limits are usually governed by the Montreal Convention or applicable local laws.

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