Indigo Terms and Conditions

Your Comprehensive Guide to Indigo & More in India

When booking domestic flights in India, it's crucial to understand the terms and conditions set by the airlines. These guidelines cover various aspects of your travel experience, including baggage allowance, flight changes, and cancellations. Navigating these rules can be overwhelming, but with the right information, you can make informed decisions and ensure a smooth journey.

In this comprehensive guide, we'll explore the key terms and conditions to be aware of when booking domestic flights in India, with a special focus on Indigo. We will also discuss the additional services and fees offered by other major Indian airlines, helping you choose the best options for your travel needs.

Key Terms and Conditions of Indigo

1. General Terms

These Terms and Conditions govern the use of Indigo's services and the purchase of tickets. By purchasing a ticket or using Indigo's services, you agree to comply with these Terms, as well as all applicable laws and regulations, including but not limited to the Indian Contract Act, 1872, the Consumer Protection Act, 2019, and any relevant aviation regulations under the Directorate General of Civil Aviation (DGCA) in India.

2. Ticket Validity and Refund Policy

Ticket Validity: Tickets are valid for travel for a period of one year from the date of issue unless otherwise specified. Tickets must be used in the order in which they were booked, and any deviation may result in ticket invalidation.

Refunds: Refunds for canceled tickets will be processed according to the fare rules associated with the ticket. Refunds may be subject to cancellation charges, service fees, and other applicable charges. Refunds for tickets purchased through third parties (travel agents or online travel portals) should be processed through the point of purchase. Refunds are typically processed within 7-10 working days.

3. Baggage Allowance and Fees

Checked Baggage: Economy class passengers are allowed one checked bag up to 23 kg. Business and First-class passengers are allowed more generous baggage allowances. Excess baggage will be charged per the prevailing rates.

Cabin Baggage: Each passenger is allowed one carry-on bag weighing up to 7 kg and one personal item (such as a handbag or laptop bag).

Prohibited Items: Passengers must adhere to all security regulations regarding prohibited items. Items that are dangerous, prohibited, or restricted under DGCA regulations will not be permitted on board.

4. Flight Changes and Cancellations

Changes: Passengers may change their flight booking by paying a change fee, which varies depending on the fare type and timing of the request. Changes must be made before the scheduled departure time.

Cancellations: Cancellations are subject to a cancellation fee, which varies according to the fare type and timing of the cancellation. Refunds for canceled tickets will be processed according to the fare rules associated with the ticket. No-shows will forfeit the ticket value unless otherwise specified in the fare rules.

5. Check-In and Boarding

Check-In: Passengers must check in at least 2 hours before the scheduled departure time for domestic flights and 3 hours for international flights. Failure to comply with these timelines may result in denied boarding.

Boarding: Boarding gates close 20 minutes before the scheduled departure time. Passengers arriving after the gate closure may be denied boarding without any entitlement to compensation or refund.

6. Seat Selection and Upgrades

Seat Selection: Passengers may select their preferred seat for an additional fee at the time of booking or during check-in. certain seats, such as those in exit rows, may have additional restrictions.

Upgrades: Passengers may request an upgrade to a higher class of service for an additional fee, subject to availability.

7. Loyalty Programs and Miles

Flying Returns:Indigo’s loyalty program, Flying Returns, allows passengers to earn and redeem miles for flights, upgrades, and other benefits. Membership is governed by separate terms and conditions available on the Indigo website.

8. Travel Insurance and Waivers

Travel Insurance: Optional travel insurance coverage is available to passengers and can be purchased at the time of booking. This insurance may cover flight delays, cancellations, baggage loss, and medical emergencies.

Waivers: In certain circumstances, such as medical emergencies or bereavement, Indigo may offer waivers or additional protections as per the airline's discretion.

9. Passenger Conduct

Behavior on Board: Passengers are expected to comply with all instructions from the crew and adhere to all safety regulations. Unruly or disruptive behavior will not be tolerated and may result in legal action or removal from the aircraft.

Prohibited Activities: Smoking (including electronic cigarettes), consumption of personal alcohol, or any activity that threatens the safety and security of the flight is strictly prohibited.

10. Data Protection and Privacy

Personal Information:Indigo is committed to protecting your personal information. Your data will be handled in accordance with the Information Technology Act, 2000 and the Indian Data Protection Laws. Personal data collected for booking and travel purposes will not be shared with unauthorized third parties.

11. Limitation of Liability

Liability for Damages:Indigo's liability for loss, damage, or delay to baggage is limited to the amounts specified under the Carriage by Air Act, 1972 and the relevant international conventions, such as the Warsaw Convention or Montreal Convention as applicable.

Personal Injury or Death:Indigo’s liability for personal injury or death of passengers is governed by the Carriage by Air Act, 1972, and the applicable international conventions.

12. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of India. Any disputes arising from these Terms will be subject to the exclusive jurisdiction of the courts in New Delhi, India.

13. Modifications and Updates

Indigo reserves the right to modify or update these Terms at any time without prior notice. Passengers are advised to review the Terms periodically to stay informed of any changes.

14. Customer Support

For any queries or assistance, please contact Indigo

By familiarizing yourself with these key terms and conditions, you can better plan your Indigo travel and make informed decisions throughout the booking process.

Additional Services and Fees Offered by Domestic Airlines

While the terms and conditions listed above are common across many domestic airlines in India, each carrier may offer additional services and fees unique to their offerings. Here's a quick overview of some key services and fees you may encounter:

Meal and Beverage Services:

Some airlines offer complimentary meals and beverages, while others charge for these services.

You may also have the option to pre-order special meals or upgrade to a premium dining experience.

In-Flight Entertainment:

Some airlines provide personal entertainment systems with movies, TV shows, and music for a fee.

Others may offer free access to a limited selection of entertainment options.

Wi-Fi and Connectivity:

Many domestic airlines now offer in-flight Wi-Fi, which may be available for a fee or as a complimentary service.

Priority Boarding and Lounge Access:

Some airlines offer the option to purchase priority boarding privileges or access to airport lounges for an additional charge.

Excess Baggage and Special Items:

Airlines may charge extra fees for exceeding the standard baggage allowance or for transporting special items, like sports equipment or musical instruments.

Onboard Shopping and Duty-Free:

Some airlines provide opportunities to purchase duty-free goods or other merchandise during the flight.

How to Make Changes or Cancellations Based on Airline Terms and Conditions

Understanding the airline's terms and conditions makes it easier to manage changes or cancellations to your domestic flights in India. Here are the steps to follow:

Review the Airline's Policies: Carefully read the airline's terms and conditions to understand the procedures and fees for changes or cancellations.

Contact the Airline Directly: Most airlines prefer you to contact them directly through their customer service hotline, website, or mobile app to initiate changes or cancellations.

Provide Necessary Information: Have your booking reference, passenger details, and specific changes or cancellations you want to make ready.

Understand the Applicable Fees: Be aware of any change or cancellation fees and potential refund amounts based on the airline's policies and the timing of your request.

Follow the Airline's Procedures: Ensure that you comply with the airline’s specific procedures, as they may have different requirements or deadlines.

Document the Process: Keep a record of your interactions with the airline, including confirmation numbers or reference codes, in case you need to follow up or provide additional information.

By familiarizing yourself with the airline's terms and conditions and following the proper procedures, you can handle changes or cancellations more confidently.

Additional Fees and Charges to Be Aware of When Booking Domestic Flights Besides the standard terms and conditions, several other fees and charges may apply when booking domestic flights in India:

Taxes and Surcharges: Airfares in India include various taxes and surcharges, such as the Passenger Service Fee (PSF), Aviation Security Fee (ASF), and Goods and Services Tax (GST).

Fuel Surcharges: Airlines may impose fuel surcharges to offset the fluctuating costs of aviation fuel.

Airport Development Fees: Some airports in India may charge an Airport Development Fee (ADF), which is added to the ticket price.

Convenience Fees: Airlines or online travel agencies may charge a convenience fee for booking through their website or mobile app.

Credit Card Processing Fees: Some airlines or booking platforms may charge a fee for using a credit or debit card.

Unaccompanied Minor Fees: Airlines may charge an extra fee for a child traveling alone to cover supervision and assistance costs. Pet Fees: If you're traveling with a pet, the airline may require a pet fee, varying by size and type of animal.

By being aware of these additional fees and charges, you can better estimate the total cost of your domestic flight and budget accordingly. Conclusion

Navigating the terms and conditions of domestic airlines in India can be complex, but with the right information and preparation, you can ensure a smooth and hassle-free travel experience.

In this guide, we've covered key aspects of airline terms and conditions, from ticket validity and refunds to baggage allowances and additional fees. We've also detailed the specific policies of Indigo- and compared them to other leading domestic airlines in the country.

Remember, understanding your airline's terms and conditions is crucial for making informed decisions, managing your travel plans, and avoiding unexpected charges.

By staying informed, planning ahead, and using the resources available to you, you can confidently navigate the complex world of domestic airline terms and conditions in India and make the best decisions for your travel needs.

Disclaimer:The information on this website is for general guidance only and is subject to change. GroupsAirfare is not responsible for any errors, omissions, or actions taken based on this information; always consult the relevant airline for specific details. For more details kindly call us on 8010663434 or visit our websitewww.groupsairfare.com