At Group AirFare, owned by world famous group booking company FareHawker Online Services LLP, we are committed to offering the best customer experience for all your group travel needs. This cancellations & refund Policy outlines the terms and conditions under which refunds, cancellations, and modifications are managed for bookings made through our platform.

Eligibility

To qualify for a cancellations & refund or refund on group airfare bookings, customers must meet the following criteria:
Minimum Passengers: A group booking must consist of a minimum of 10 passengers. This ensures that the booking is classified as a group and is eligible for our group travel policies.
Booking Timeframe: The booking must be made at least 14 days prior to the scheduled departure date. This timeframe allows us to manage reservations effectively and negotiate on behalf of our customers with airlines.
Booking Confirmation: Customers must provide a confirmed booking reference number. This ensures that the booking can be tracked and verified in our system. Compliance with Airline Policies: The group booking must adhere to the specific policies and regulations set forth by the airline regarding group travel. Each airline may have its own rules, and adherence is crucial for eligibility.

Cancellation and Refunds

1. Flexible Cancellation Policy:

  • We offer a 24-hour cancellation window from the time of booking, during which you can cancel your reservation without any penalty, provided the booking is made at least 7 days prior to the departure date. This policy is designed to give you peace of mind while making group travel arrangements.
  • After the initial 24-hour period, cancellations may still be possible; however, they will be subject to airline-specific policies and may incur cancellation fees. We encourage you to review the fare rules associated with your booking carefully.

    • 2. Partial Refunds:

  • For cancellations made after the 24-hour window, partial refunds may be available, depending on the airline's terms and conditions. Group AirFare will process these refunds after deducting any applicable cancellation fees and service charges.
  • Refund eligibility may vary based on the type of fare purchased, with some promotional fares potentially being non-refundable. We strive to provide clear information about refund conditions at the time of booking

    • 2. Partial Refunds:

  • For cancellations made after the 24-hour window, partial refunds may be available, depending on the airline's terms and conditions. Group AirFare will process these refunds after deducting any applicable cancellation fees and service charges.
  • Refund eligibility may vary based on the type of fare purchased, with some promotional fares potentially being non-refundable. We strive to provide clear information about refund conditions at the time of booking.

    • 3. Non-Refundable Bookings:

  • Some bookings, particularly those made under special promotions or discounted fares, may be non-refundable. These conditions will be clearly indicated during the booking process. We recommend carefully considering your travel plans before opting for non-refundable fares.

    • 4. Refund Processing Time:

  • Once a cancellation request is approved, refunds are typically processed within 7-10 business days. However, the actual time it takes for the refund to reflect in your account may vary depending on your payment method or financial institution. We are committed to processing refunds promptly and will keep you informed of the status throughout the process.

Modifications

1. Group Booking Modifications:

  • We understand that changes to group travel plans may be necessary. You can request modifications to your group booking, such as changes in flight dates or times, up to 72 hours before the departure. These changes are subject to availability, and any fare difference will need to be settled by the group.
  • It's important to note that some airlines may have specific rules regarding modifications, and additional fees may apply. We advise you to contact our customer support team for assistance with any modifications to ensure a smooth process.

    • 2. Name Changes:

  • Name changes within a group booking are allowed up to 48 hours before departure. A nominal fee may apply, depending on the airline's policy. This flexibility is particularly useful in case of last-minute changes in the group composition.
  • Please ensure that name changes are communicated to us as soon as possible to avoid any complications at check-in or boarding.

    • 3. Date Changes:

  • Date changes for group bookings are subject to airline-specific policies and availability. If a date change is requested, any fare difference between the original and new booking dates will need to be covered by the customer. We recommend planning your group travel dates carefully to minimize the need for changes.

    • Special Cases

    1. Force Majeure: In the event of unforeseen circumstances such as natural disasters, pandemics, or government-imposed travel restrictions that prevent travel, Group AirFare will work with the airline to offer the best possible solution. This may include refunds, rescheduling options, or travel credits without additional charges. We aim to be as accommodating as possible during such situations, understanding the challenges they pose.

    2. Customer Support: Our dedicated customer support team is available 24/7 to assist with any questions or concerns regarding cancellations, refunds, or modifications. We are committed to providing prompt and effective support to ensure a positive experience for our customers.

Non-Refundable Situations

1. No-Show: If the group fails to show up for the flight without prior cancellation or modification, the booking will be considered a no-show and will be non-refundable. We strongly recommend keeping our customer support team informed of any changes to avoid such situations.

2. Late Cancellations: Cancellations made within 72 hours of departure are generally non-refundable unless otherwise specified by the airline. In such cases, we encourage you to explore alternative options such as rescheduling to minimize the impact on your travel plans.

Dispute Resolution

1. Amicable Resolution: Group AirFare is committed to resolving any disputes regarding refunds or cancellations in a fair and transparent manner. We encourage customers to contact our customer support team with any concerns, and we will make every effort to resolve the issue amicably.

2. Legal Jurisdiction: In the event that a dispute cannot be resolved through our customer support channels, it will be governed by the laws of the jurisdiction where FareHawker Online Services LLP is registered. We are dedicated to ensuring that all disputes are handled professionally and with the utmost respect for our customers' rights.

Contact Information

For inquiries or to initiate a cancellations & refund request, customers can contact us through the following channels:
Phone: 8010663434/ 9654745805
Email: support@farehawker.com (responses typically within 24 hours)

Online Form: Visit our website at www.farehawker.com. Navigate to the 'Customer Service' section and complete the refund request form. This form will streamline the process and ensure that all necessary information is captured.

At Group AirFare, we value your business and strive to provide the highest level of service for all your group travel needs. Our cancellations & refund Policy is designed to offer flexibility and clarity, ensuring that you have a smooth and hassle-free experience, whether you're booking, modifying, or canceling your travel plans.

By booking with Group AirFare, you agree to the terms and conditions outlined in this cancellations & refund Policy. We appreciate your trust in us and look forward to serving you on your next group travel journey.

Thank you for choosing Group AirFare for your group travel needs. We are committed to providing a seamless booking experience and are here to assist you with any questions regarding our cancellations & refund policy. Your satisfaction and peace of mind are our top priorities.