Juanda International Airport

Juanda International Airport serves as the primary air hub for Surabaya, the capital of East Java province, Indonesia. As the second-busiest airport in Indonesia, it plays a crucial role in connecting this major economic center to domestic and international destinations. The airport's unique feature is its proximity to both urban areas and natural attractions, making it a convenient starting point for business travelers and tourists alike.

Airport Information

Detail Information
Airport Name Juanda International Airport
IATA Code SUB
ICAO Code WARR
Location Sidoarjo Regency, East Java, Indonesia
Latitude 7°22'47"S
Longitude 112°47'13"E
Type International
Terminal Information Two terminals (T1 and T2) serving domestic and international flights
Elevation 3 m / 10 ft above mean sea level

Airlines and Destinations

Airline Destinations
Garuda Indonesia Jakarta, Denpasar, Makassar, Singapore, Kuala Lumpur
Lion Air Jakarta, Denpasar, Banjarmasin, Balikpapan
AirAsia Kuala Lumpur, Bangkok, Johor Bahru
Citilink Jakarta, Denpasar, Bandung, Makassar
Batik Air Jakarta, Makassar, Manado
Sriwijaya Air Jakarta, Makassar, Balikpapan
Singapore Airlines Singapore
Malaysia Airlines Kuala Lumpur

Facilities and Services

Juanda International Airport offers a wide range of facilities and services:

  • Multiple lounges for business and first-class passengers
  • Diverse dining options, including local and international cuisine
  • Duty-free shops and retail stores
  • Prayer rooms and nursery facilities
  • Free Wi-Fi throughout the terminals
  • Currency exchange and ATMs
  • Car rental services
  • Medical center and pharmacy
  • Baggage wrapping services
  • Hotel reservation counters

Connectivity

Transportation options to and from the airport include:

  • Airport Train: DAMRI bus service connecting the airport to various points in Surabaya
  • Taxis: Available at designated stands outside both terminals
  • Ride-hailing services: Grab and Gojek operate at the airport
  • Car rentals: Several agencies offer services at the airport
  • Parking: Both short-term and long-term parking facilities available

Popular Places Near Juanda Airport

  1. Surabaya City: Known for its historical sites, modern shopping centers, and culinary delights.
  2. Mount Bromo: An active volcano offering breathtaking landscapes and sunrise views.
  3. Trowulan: Archaeological site of the former capital of the Majapahit Empire.
  4. Taman Safari Indonesia II: Wildlife conservation park with various animal species.
  5. Madura Island: Famous for its unique culture, bull races, and beautiful beaches.
  6. Malang: A charming city known for its colonial architecture and cool climate.

Domestic And International Airports Of Asia

Frequently Asked

Collection of questions our clients ask us most frequently

1 What services does Airlines Group Booking offer for airport assistance from Juanda International Airport?

Airlines Group Booking provides comprehensive airport assistance services, including meet and greet, fast track through security, luggage handling, and special assistance for travelers with disabilities or special needs at airports from Juanda International Airport

2 How can I request special assistance at the airport from Juanda International Airport?

To request special assistance at the airport, please indicate your needs when booking your flight or contact our customer service team. We offer support for travelers with disabilities, elderly passengers, and those with medical conditions.

3 What is a meet and greet service at the airport from Juanda International Airport?

Meet and greet services involve a dedicated representative meeting you at the airport to assist with check-in, luggage, and navigating through security, ensuring a smooth and hassle-free airport experience.

4 How does the fast track service work at the airport ?

Fast track services provide expedited passage through airport security and immigration, allowing you to bypass long queues and save time. This service is available at select airports.

5 Can I arrange for airport transfers through Airlines Group Booking from Juanda International Airport?

Yes, we offer airport transfer services, including private cars, shuttles, and taxis, to ensure convenient transportation to and from the airport.

6 What are the baggage policies at major airports?

Baggage policies, including weight limits and fees, vary by airline and airport. Check with your airline or our customer service team for specific information regarding your flight.

7 How early should I arrive at the airport for my flight from Juanda International Airport?

It is generally recommended to arrive at the airport at least 2-3 hours before a domestic flight and 3-4 hours before an international flight to allow sufficient time for check-in, security, and boarding.

8 What documents do I need to check-in at the airport?

For check-in, you will need a valid government-issued ID or passport, your flight ticket or e-ticket, and any necessary travel visas. Ensure all documents are up-to-date before your travel date.

9 Can I check-in online for my flight from Juanda International Airport?

Yes, most airlines offer online check-in services, allowing you to check-in, select seats, and print your boarding pass before arriving at the airport. This can save time and streamline your airport experience.

10 How can I find information about airport lounges from Juanda International Airport?

Information about airport lounges, including access policies, amenities, and locations, can be found on our website or by contacting our customer service team. We can also assist with lounge reservations.

11 What should I do if I miss my flight at the airport from Juanda International Airport?

If you miss your flight, contact your airline immediately to explore rebooking options. Our customer service team can also assist you in finding alternative flights and solutions.

12 Are there any airport parking services available from Juanda International Airport?

Yes, we offer information and reservations for airport parking services, including short-term, long-term, and valet parking options at various airports.

13 How can I track my flight status at the airport from Juanda International Airport?

Flight status can be tracked using the airline’s website, mobile app, or by checking the flight information displays at the airport. Our customer service team can also provide real-time flight updates.

14 What security measures should I be aware of at the airport?

Security measures include removing shoes and belts, placing liquids in a clear, quart-sized bag, and keeping electronic devices easily accessible for screening. Adhere to TSA guidelines or local security regulations.

15 Can I bring pets to the airport and on the flight?

Pet travel policies vary by airline and airport. Ensure you have the necessary documentation, including health certificates, and contact our customer service team for assistance with pet travel arrangements.

16 What are the customs and immigration procedures at international airports?

Customs and immigration procedures involve presenting your passport, visa (if applicable), and completed customs declaration forms. Follow the signs and instructions at the airport for a smooth process.

17 How do I navigate through large airports?

Large airports have clear signage and information desks to assist travelers. Download airport maps or apps, or contact our customer service team for detailed navigation guidance.

18 Are there any special facilities for children at airports?

Many airports offer family-friendly facilities, including play areas, nursing rooms, and family lanes at security checkpoints. Check with our team for specific amenities at your departure or arrival airport.

19 What are the procedures for handling lost luggage at the airport from Juanda International Airport?

If your luggage is lost, report it immediately to the airline’s baggage service desk at the airport. Provide your baggage claim ticket and contact information. Our team can assist in tracking and recovering your lost luggage.

20 How can I provide feedback on my airport experience?

We value your feedback. You can provide feedback on your airport experience by contacting our customer service team via email or phone. Your input helps us improve our services.